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Frequently Asked Questions

Shipping & Returns

When will my planner ship?


We fulfill orders within 3 business days (Mon-Fri), a timeline which does not include Weekends or Holidays. Once the order has been fulfilled it will be marked as 'shipped'.

Please remember that the delivery of your order is the responsibility of the shipping carrier.Once a package leaves our fulfillment location, you must reach out directly to the shipping carrier to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Delivery Carrier 

We use USPS (United States Postal Service) and UPS for deliveries inside the United States and abroad.

If you have questions about your order email us

Do you ship internationally?

Yes, we do ship internationally. We understand international shipping can be expensive, we are providing the best rates possible.

Delivery Carrier & International Orders

We use USPS (United States Postal Service) and UPS for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for out of country orders where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Can I make changes to my order after it's been placed?

We do our best to ship out orders in a timely manner. As much as we wish we could adjust the details of your order, for security purposes, we will not be able to change the items in the order once it has already been placed.

What is your return policy?

Due to the nature of our physical products, once shipped we cannot accept returns or cancellations. 

Due to the nature of digital products, we do not offer returns on digital products.

Please see our full return policy here.

What is your cancellation policy?

If you would like to cancel an order it must be made within 24 hours of placing the order by contacting us with your order number, please email this request and required information to Due to the nature of our items, once shipped we cannot accept returns or cancellations. See our full cancellation policy here

My planner was damaged during shipping, what do I do?

Send an email to and include:

1. Order Number

2. Photos of the damaged product

3. Explanation of what happened

Shop Pay Installments

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: Options depend on your purchase amount, and a down payment may be required. State notices to consumers

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Can I use Shop Pay Installments if I'm an international customer?

Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

What if I want make a return on a purchase made through installments with Shop Pay?

Please see our Shipping & Returns FAQ section regarding product Returns.

If a return is possible, then we will advise you how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

Have more questions?

Planner Accessories

Is a PDF download available?

A full PDF of the planner is not available for download.

We do offer the daily, weekly, and monthly layouts in a PDF download for you to test. Go to the downloads page.

What are the rules for PDF downloads of the planner?

You can use your PDF planner using any digital software you'd like. You can also customize the cover to your own preference. As long as you uphold the United States and international copyright laws.

This means that the PDF Planner CANNOT be:

- Shared with anyone (electronically or physically)

- Emailed to anyone

- Reprinted

- Copied

- Sold for a profit (digital or physical format)

- Manipulated or changed

- Altered or reproduced in any form without prior consent from Amplify Planner, LLC

PDFs of the planner are under strict copyright rules and it is meant for your personal use only. This means you can't share it with your friends, under any circumstances. You may not print a PDF of the planner or email it to anyone without the permission of Amplify Planner, LLC. If your friend or someone you know would like to use a PDF of the Amplify Planner, they must make a purchase that comes with a subsequent PDF or download samples directly from the downloads page.

Do you offer free inserts for the planner?

Yes! We have a ton of free functional inserts for your planner. Check out our Free Downloads page.

What pens work best?

The majority of your favorite pens will work great in the Amplify Planner! However, we suggest staying away from any alcohol-based or permanent pens or markers as they will bleed through the paper. Although we do use high-quality paper, if you have brand new markers or highlighters that are extra juicy, use caution, they may bleed through.

You can also check out our Amazon store for our favorite pen and planner accessory recommendations.

Do you sell any accessories that go with the planner?

What stickers do you recommend?

Check out the shops we love and recommend: Visit our Community page

If you're wanting to use stickers in the Amplify Planner and you're wondering about sizing, here are our column widths:

Tasks list: 1.81

Hourly timeline:1.68

Freedom boxes: 1.92

If you sell Amplify Planner stickers or accessories and want to be listed here, please reach out to us! We'd love to see what you've created to review your shop.

Planner Layout, Colors, and Bundles

Will my planner cover color look different than it does on my computer screen?

We do our best to represent the true planner color cover in each of our product photos.

However, the colors on any screen such as a laptop or phone can be altered depending on the screen and color settings of the device. So there is always a slight chance the cover color may not appear true to color on your device.

What are the specifications for the planner? (size, weight, paper, coil, page count, etc.)

Size: 7x10"   (7 3/8" x 10 1/8" with the cover and coil)

Width: 1/2 inch

Weight: 1.0 lbs

Coil: Metal

Page Count: 180

Paper: 80# bright white

Tabs: Mylar coated

Cover Material: Synthetic paper

Does it come in different languages?

At this time, Ampilfy Planner only comes in American English.

Is the planner dated?

Yes! The Amplify Planner is a dated, quarterly planner. We also offer an Undated quarterly and yearly version.

What should I use the Freedom Boxes for?

Anything you want!

Other users have used them for: meal planning, social media, workout tracker, sleep tracker, gratitude, word of the day, important deadlines and more!

Check out our Facebook Community to get inspiration and ideas from other Amplify Planner users!

Can I customize or personalize the planner?

We don't offer any customization when placing your order, however, feel free to use stickers, washi tape, and markers to make it your own!

Will you offer different cover colors each quarter?

Yes! We will offer new cover colors each quarter. Also keep in mind, colors from a previous quarter may not be offered again. Choose wisely ;) Our Facebook community suggests and votes on the colors for each quarter, if you want to help us choose the colors each quarter, join our Facebook community!

Can you choose a Monday or Sunday start day?

The Amplify Planner is a Sunday Monthly start, and a Monday Weekly start.

At this time we do not offer the option to choose your start day. If you'd prefer a different start day, we recommend purchasing our Undated Planner so you can decide which day of the week your planner starts.

How often are new planners released?

New planners are released each quarter.

We do our best to release the next month's quarter at least 3-4 months before the quarter begins.

What are Bundles?

Bundles include all four quarters in a single shipment (Q1, Q2, Q3, and Q4 for that calendar year). Each planner has a Sunday start monthly layout and a Monday start weekly layout. We do not offer bundles for Undated planners.

You have the option to choose one cover color for all four quarters. At this time we do not offer bundles in multiple color covers.

When are Bundles released?

We do our best to release new bundles 3-4 months before the new year begins.


Do you have an affiliate program?

We're currently working on restructuring our affiliate program. Check back here for updates!

Do you offer a new customer discount?

We do! New customers get 10% off their first order, just click the "Get 10% Off!" bar at the bottom of the screen!

Still have questions?

Feel free to reach out to us, we'd be happy to help!